Can I keep my current phone number if I move to VoIP?

Q. Can I keep (migrate) my current phone number?

Yes. It is now possible to port all BT geographic area code telephone numbers. Non-geographic BT numbers beginning with 08 (e.g 0800, 0870, 0845) can also be ported, as can 08 numbers supplied by Energis.

Porting BT, Energis, Virgin Media (Telewest/NTL) numbers

To port a BT, Energis or Virgin Media number to VoIP, we require the following (please note that all downloadable forms on this page are in MS Word format):

· Completed & signed Porting Order Form

· Copy of front page of BT (or Energis or Virgin/Telewest/NTL) bill for the number(s) to be ported.

· Fax all documents to 08700 631511, scan & email to info@expat-email.com, or send to Expat Email Ltd, PO Box 9, Winterslow, Salisbury SP5 1WZ.

The following circumstances will not prevent the export of a number:

· Change Number Interception (CNI)

· Permanent call diversion

The following circumstances will prevent the export of a number:

· Numbers associated with a temporary service

· Inactive numbers

· A non-BT account number (unless with another VoIP provider*)

· A non-BT provided number, for example an NTL supplied number ported to BT (unless with another VoIP provider*)

· Numbers being used for BT Redcare (or other security providers), which will have to be removed first

* To port a SIP number we would require a letter of authorisation from the losing provider and also the letter of authorisation customer.

Porting VoIP numbers from other providers

We are able to port numbers from some existing VoIP providers such as Sipgate (providing you have their agreement to do so.)

This takes up to 3 days to complete once permission is granted.

If you have a number from another VoIP provider that you would like to port, please print off, complete, sign and fax the following VoIP Provider Number Porting Form to 08700 631511.

At present we are unable to port any numbers from NTL.

Porting Timescales & Costs

Below are details on processing time for different types of numbers to be ported. If there are any problems Expat Email will contact you to advise. We cannot port on weekends.

· 1 single line request = 10 working days ....................................................... £25

· Up to 10 single lines = 20 working days ...................................................... £100

· PBX 10 lines or less = 14 working days ....................................................... £100

· PBX 11 or more (or a centrex site) = 22 working days .............................. £200

· Simple DDI block of 10 = 22 working days .................................................. £100

· Complex DDI block of 11+ = 27 working days ............................................ £200

· ISDN 10 lines or less = 14 working days ..................................................... £100

· ISDN 11 lines or more = 27 working days ................................................... £200

BT Directory Enquiries & Cost

If you want your ported number to be listed on the directory enquiry service (118 150) please state this on the order form. Note that there will be an additional £15 plus VAT charge per number for this facility.

Please be aware that we are unable to process any requests with special requirements i.e. bold or super bold type, cross referencing, additional entries etc. For this type of request, please contact BT on 0800 833400.

If you require your entry to be listed under the Business Type category on 118 500, you will also need to call BT on 0800 833400.

Queries

If you have any problems, please contact info@expat-email.com.