What changes are required for the impending server upgrades?

Q. What mail changes are required for the impending server upgrades?

1. Customers using POP3/IMAP email must change their email account settings to use the FULL email address, not the short version. Using the example below, the account name should be info@expat-email.com and not just info. Individual programmes that customers might be using (e.g. Outlook, Outlook Express, Internet Mail etc.) should be able to highlight where/how to change this.

2. Where customers are using mail.expat-email.co.uk as the Incoming and Outgoing mail servers, then they should be changed to mail.yourdomain instead, depending on what the email address is. For example, if the email address is info@expat-email.com, then these settings would be changed to mail.expat-email.com instead. If these settings are not changed, it is likely that some emails will be missed. NOTE:- If you are using any settings other than mail.expat-email.co.uk for one or both of these settings, they SHOULD NOT be changed.

If any customers wish us to assist through a visit or remote support, please email info@emailitis.com or call 01722 770004 with your requirements for a quote.

Related FAQ:

How to set up an email account

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